Information

General

 

A NO SHOW (DNA) fee off $50 will apply if you fail to cancel your appointment within a 12 hours prior to your appointment.

If you fail to attend twice without notifying us, we reserve the right to refuse to provide service to you at our clinic.

Our practice offers long consultations, please ask our friendly staff if you need an appointment.

We value your feedback, so please fill out a feedback form located in the waiting room or simply email us at admin@canterburyclinic.com.au.

New patients to Canterbury Clinic are not eligible for telehealth for a Medicare rebate for their first visit.

All patients visiting Canterbury clinic please ensure you wear a mask in your consultation.

Phone Calls

Reception staff will answer all phone calls and urgent phone calls will be put through to the Doctor at the end of each consultation. Routine calls may be returned at the end of the day.

Interpreter Services

We can arrange for an interpreter service for non-English speaking patients free of charge. An appointment is necessary to arrange this service.

After-hours cover

For urgent matters please call 000 or go to your nearest emergency department. For non-urgent matters, you can call 13SICK and request an after-hours visit.

Injury Management

All kinds of injuries are assessed and treated here at Canterbury Clinic. Plaster, casts & splints can be applied if required. Removal of skin cancers, moles, and warts are performed here at the clinic, other minor procedures such as repair of lacerations, drainage of abscesses are all undertaken here. Please discuss appointments and fees with our reception staff.

Recalls & Reminders

Our practice is committed to preventative care and we may contact you with reminder notices from time to time. Please advise the staff if you do not wish to participate in this program and be on our recall and reminder list.

Practice Policy's

 

Code of Conduct

Canterbury Clinic provides top quality patient care, we consider patients beliefs, religious and cultural backgrounds and we are non-discriminatory to all our patients.

 

Zero Tolerance policy

Canterbury clinic has  zero tolerance to any verbal, aggressive violent behaviour towards any of our staff members, we respectfully ask that you treat our staff with respect and courtesy at all times. 

If patients or anyone that a patient brings with them to Canterbury clinic and these aggressive behaviours occur towards our staff members, we reserve the right to ask you to leave the premises.

 

Wait times

Canterbury Clinic endeavours to ensure minimal wait times for our patients.  Delays may occur due to unexpected medical emergency or patients requiring longer appointment than initially booked for.  we ask that you be understanding during this time. 

 

 

 

Contact Us

If you have any questions or enquiries please feel free to contact us on the details provided below.

Phone
03 9873 0809

Email
admin@canterburyclinic.com.au

Address
508 Canterbury Road, Vermont, Vic 3133

Our Hours
Monday - Friday: 8:30am to 6:00pm
Saturday - Sunday: Closed
Public Holidays - Closed

After-Hours
For Non-Emergency outside of our practice opening hours please contact our locum service on www.13sick.com.au or call 13 74 25.

Parking
Ample parking is available on site and also off-street.


Mondays, Wednesday & Fridays from 9:00am - 1:00pm